FAQ

1. Do you ship internationally?
Currently, we only ship within the United States.

2. How much does shipping cost?
We offer free nationwide shipping on all orders.

3. How long does delivery take?
Most orders arrive within 3–7 business days after processing.

4. How will I know my order has shipped?
You’ll receive a confirmation email with a tracking number once your order is on its way.

5. Can I return an item?
Yes, returns are accepted within 30 days of delivery, provided the item is unworn, unused, and in its original condition with tags attached.

6. Do I pay for return shipping?
Yes, customers are responsible for return shipping unless the item is defective or incorrect.

7. How long until I receive my refund?
Refunds are issued within 5–7 business days after we receive and inspect your returned item.

8. Can I cancel or modify my order?
Orders can be canceled or updated if they haven’t shipped yet. Once shipped, our return policy applies.

9. What happens if my package is lost or damaged?
Contact us within 7 days, and we’ll arrange a replacement or refund.

10. How can I reach customer service?
You can email us at contact@aloniacouture.store or call +1 (440) 233-0060 during support hours.